FAQ
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Refund
Our 30-day No Questions asked Money Back Policy (not applicable on coins) gives you time to make sure your purchase is perfect. If you need to return it for any reason, we’ll happily provide you with a 100% full refund or exchange and we will also pay for the shipping to and from.
Our 30-day No Questions asked Money Back Policy (not applicable on coins) gives you time to make sure your purchase is perfect. If you need to return it for any reason, we’ll happily provide you with a full refund or exchange, within 30 days of the date. Yes, It’s that simple .We can only accept the product without custom engraving, in its original condition and with the certification. This policy is applicable on orders within India only.
Will you withhold some shipping charges when I return the product within 30 days?
No. When we said, we’ll return the money you paid in full, we meant it.
Will I have to pay for shipping the product back to you?
We offer FREE Return Shipping. You’ll receive complimentary return shipping on all resizings, exchanges, or refunds for all products within the 30-day money back policy.
We offer FREE Return Shipping. You’ll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day money back policy (not applicable on coins). If you prefer just call our customer delight team and we will send a courier over to pick it up from you. Please note, this is applicable on orders within India only.
Delivery
For orders within India, our delivery date depends on the product selected as well as the shipping address provided by you. We have several products under the Same Day Shipping section. These are ready to ship products and will be delivered to your address within 2 to 10 business days. The rest of our products are ‘Made to Order’ and it takes us 2 to 19 business days to safely deliver these jewellery pieces to you. This includes the time taken to individually handcraft each product and ship it to your delivery address.
Please note that the business days mentioned do not include Sundays and festive holidays.
- Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewellery is fully insured till it reaches your doorstep, and we only work with reputed and established courier services like Bluedart for orders within India. Please do not accept any package that has been tampered with.
In case your queries were unanswered contact our ‘Customer Delight’ team at +91-7835846687
Shipping & Returns
Items with the status indicated as “In-stock, receive in 5 days” are designs that are in-stock, and they can be packed and sent out in about 5 working days. Items with the status indicated as “Make-to-order, receive in 4 weeks” are designs that require backordering, and they can be packed and sent out in about 4 weeks. Please contact us if you wish to expedite your order.
To give our customers an enjoyable shopping experience, shipping charges are waived, and international shipment will be sent via FedEx. For destinations outside Singapore, please note that you may be subjected to import taxes, sales taxes and/or customs duties, which are collected from you once the shipment arrives at your country. Please let us know if you wish to self-collect from our collection points.
For international shipment using FedEx, your shipment will arrive in FedEx packaging to keep its contents a secure. After you open the FedEx outer packaging, you will see our elegantly branded gift packaging and in it contains your jewellery. Please contact us for special delivery arrangements if you wish to make your order a surprise!.
Yes. Once your order has been submitted, we will email you on the progress or you may also login to your account online to view the order status. On the day of shipment, we will email you the FedEx delivery confirmation that includes Fedex delivery-tracking information. You will be kept informed of the transportation process at every step.
Payment
We offer multiple payment options Domestic and International: UPI, Net banking, Credit & Debit Cards. Payments can also be made at any of our stores.
Yes, you will get reminders on your registered email ID and mobile before the monthly due date.
You will not be eligible for any discount if you miss paying more than 2 installments within the due date.
If the amount is not debited from your account/card, please make the payment again. If the amount is debited from your account/card, please wait for 24 hours. If we receive the payment, the amount will be auto adjusted towards your plan in these 24 hours. Incase the amount was debited and not adjusted in 24 hours, please email enterprisesai627@gmail.com with the payment details (registered email ID, payment mode, account number, etc.).
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